Customer Interface Systems
A continuous loop of feedback between the Customer and the delivery systems holds the key to the highest levels of customer satisfaction. The ability to extract intelligent information from customer interfaces, besides a quicker response, holds the key to competitiveness. iGATE provides a comprehensive set of offerings in the area of customer interface systems.

Customer Relationship Management Systems
These systems provide feedback to any forecasting and other forward-looking applications, besides bringing down the costs of customer acquisition. iGATE CRM services have added value to the businesses of a variety of clients: from manufactures of consumer goods to manufacturers of communication equipment. more...

Order and Sales Management Systems
Order management impacts customer acquisition and order fulfillment. Manufacturing organizations thus look forward to reducing the inquiry to order and order to cash cycle times. These needs demand that systems be flexible, configurable and user-friendly. Thus the interfaces of order management systems are getting simpler but their complexity is increasing. iGATE offers the following services in the area of Order and Sales Management.

• Development of bolt-on order management applications and their integration with supply chain networks
• Development of machine-to-machine and non-traditional interfaces that are driven by VMI needs of buyers
• Technology services that cater to mobile staff and facilitate entries by different entities such as wholesalers, sales agents, selected customers, other agents, or even the general public.
• Wireless and mobile applications for hand-helds.

Executive Information Systems
The need for zero latency organizations has driven the generation of real-time analytical solutions and the execution of business decisions with immediacy. This needs visibility across the value chain from the shop-floor to the COO's cockpit. iGATE services in the space of Executive Information Systems comprise: more...

• Development of bespoke applications that focus on productivity improvement and enhancing asset utilization
• Development of applications to track order-to-cash cycles
• Extensive report generation for operational metrics
• Development of dashboards for rapid analysis and decision-making.

Application Development: iGATE application development practice offers a suite of methodologies and frameworks supported by deep domain and technical expertise that provide enterprises the best balance in terms of cost, agility, and quality for building applications that meet business requirements. Service offerings include application design and prototyping, and delivery and maintenance with the promise of cost optimization, agile delivery, and multichannel engagement. more...

Application Management: iGATE offers the entire gamut of application management services including application maintenance, portfolio rationalization, legacy modernization, migration, and IT transformation. This is supported by tools that can measure and demonstrate return on investment (RoI) and improve quality of service through processes and activities like Service Level Management (SLM), Capacity and Availability Management, Information Security Management (ISM), financial management, and demand management. more...

Verification and Validation: iGATE depth of software development knowledge coupled with considerable industry experience, a proven testing methodology and 24x7 global delivery testing model helps reduce costs up to 50 percent and significantly shorten delivery schedules, resulting in faster time-to-market and optimum ROI. iGATE offers expertise in the areas of Software Quality Assurance strategy and process improvement, test automation, test planning and execution, and test base maintenance. more...

IT Consulting: iGATE IT consulting services practice helps enterprises position their IT strategy as an integral part of the overall business strategy and thereby optimize their IT investments, increase agility, enable top line growth, and increase customer satisfaction. iGATE adopts an analytical approach to help enterprises transform their enterprise IT architecture with focus solely on business outcomes. more...

Enterprise Application Solutions: Enterprise Application Solutions like ERP, CRM, SCM, and ECM are a pre-requisite to newer business initiatives and strategies. iGATE offers expertise across the entire gamut of packaged application services right from package evaluation, selection, implementation, post-implementation support and development, version upgrades and Master Data Management services. more...

Infrastructure Management: iGATE Infrastructure Management Services (IMS) practice provides end-to-end infrastructure services including proven IT infrastructure assessment, desktop management, infrastructure outsourcing, data center operations, database administration, managed services and operations, professional services, and a comprehensive range of flexible solutions across domains and technology. iGATE has the breadth and depth of knowledge to successfully manage complex infrastructure requirements and help enterprises achieve cost efficiencies and accelerated time-to-delivery. more...